Frequently asked questions

OUTLET is a curated marketplace and creative platform connecting audiences with artists, creatives and makers. Our platform currently consists of an online marketplace and curated markets/popups around Kuala Lumpur. You may also know us from our Art + Design Market we debuted in 2025 at The Campus, Ampang.

We are based in Kuala Lumpur, Malaysia. We currently ship locally (West and East Malaysia) and to Indonesia and Singapore. If you would like to request international shipping, contact us directly via email.

All orders are shipped out every Monday and Friday. For urgent order requests, please contact us directly via email. Please allow 3-7 business days to receive your purchase(s).

Our range of artworks and products include art prints (digital and fine art), ceramics, home decor and more.

All products are original and/or handmade. We also sell some items that are limited edition and sold exclusively via OUTLET. Please refer to the product description(s) for more information.

Please refer to our refund policy section for all the necessary information.

If you are an artist or maker interested in consigning your artworks/products to our platform, you can send us your profile and portfolio via email. Once we’ve taken a look at your body of work and if we feel that your brand fits our curation, we will take it to the next step.

In addition to highlighting Malaysian creatives, we are also accepting applications from outside of Malaysia. Don’t be shy to say hello!